Gillow- Think quality real estate

Privacy Policy

When you use Gillow services to find, buy, rent, or sell your home, or connect to a real estate pro, we know you’re trusting us with your data. We also know we have a responsibility to respect your privacy, and we work hard to do just that.  This policy explains what information we collect, why we use it, who we share it with, and how we protect it, along with the tools you can use to manage your privacy.

Introduction

Gillow offer a wide range of services that focus on all stages of the home lifecycle: renting, buying, selling, and home improvement.

Everyone’s home journey is different, and that deciding on the right place to call home is an intimate, personal experience.  Along with a wealth of information about Nigerian homes, neighborhoods, market conditions, and local real estate professionals, Gillow also use the information you give to provide services tailored to assist you find your next dream home.

Gillow carefully evaluate how we use data to make sure that we’re using your information to provide value for you.  Therefore, we aim to explain everything you need to know about your privacy at Gillow.   If you have any questions that we haven’t answered here, you can always contact us at [email protected]low.com.

Information collected by Gillow

When you use our services, we collect a variety of information from and about you and your devices.  Some of this information identifies you directly (like an email address) while some of it is associated with you through your account, profile, or device (like the homes you choose to save or your location data).

The kind of data we collect about you depends on how you use Gillow.  If you only use our services to browse for homes, we’ll have less information about you than if we help you sell your home or if you use any of our other transaction services.  Even if you don’t have an account with us, we may still collect some data about you, like your email address and phone number if you choose to contact a real estate agent through our platform, or your IP address and other device information when you browse our site or use our app.

Information you give us or create using our services

When you use our services, we often ask you for information about yourself.  This usually includes basic things like your name, email address, and phone number.  If you use our transaction services, we might ask you for more sensitive data like your income, and housing history.  If you contribute information, such as agent reviews, we’ll store that as well.

You may also provide information about other people through our services. For example, if you share a home listing with someone, we will collect that person’s email address as part of your account information.

Below are some examples of what information we collect for our main products and services and how we collect it.

Home Search

When you use Gillow’s home search brands to find a home to buy or rent, we give you lots of tools to find your next home.  If you tell us what you’re looking for, such as the type of home or number of bedrooms, we save that information so that we can tailor your search results to what you’re looking for.

We also help you connect with local real estate agents, homebuilders, property managers, and other real estate professionals.  If you choose to contact one of these pros through our platform, we ask for your name, email address, and phone number so that we can reach you and connect you with the right person.

Rental Tools

You can use Gillow to apply for rental housing, sign your lease, and even pay your rent.  When you choose to use these features, we collect information from you to process your transaction.

During the rental application process, we collect your information like your email address and phone number, employment history, rental history, and income.

When you pay your rent through Gillow, we collect your transaction information, but we don’t store your payment account details.  Instead, we use trusted partners to collect and store that data.  If you use your bank account to pay your rent, our service provider flutterwave collects personal and financial information from your bank or other financial institution. By using Gillow to make your rent payments, you are granting Gillow and flutterwave the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. Your information will be transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

If you sign your lease documents through Gillow, we will collect and store your contact information, signature, and any other information contained in the lease documents, which can vary by state and city.

Services and Products for Professionals

If you are a real estate professional, you may be able to connect your third-party email account (such as Gmail) to your Gillow account.  If you enable that connection, Gillow will access your messages, contacts, and settings only to provide the requested services to you.  We do not access or collect any of the contents of your email messages in providing interest-based advertising.  We use information received from Gmail APIs only in compliance with Google's Limited Use Requirements.

Gillow also collect your contact and payment details, along with professional information such as brokerage affiliation, associated listings and sales, and licensing history.

Information from Public Sources and Third Parties

Gillow collects information from public sources, such as county and state tax and property records, and government agencies.  Most of this information is about properties, not people.  But some information we collect, like the identity of a property’s owner or real estate license information, may relate to individuals.

We also collect information about you from various third parties in order to provide better service to you, or as part of the employment application process.  This may include demographic information and other attributes about you.

Information we collect as you use our services

Along with the information you give us directly, we collect a variety of information automatically as you use Gillow services.

Activity information

We collect information about how you use Gillow.  This includes things like your home search history, homes you view, purchase activity, what you’ve clicked on and other uses of our features, and the amount of time you spend at different sections of our websites and apps.  When you call or text Gillow or a real estate professional using our platform, we collect data about your call or text, including the date and time of the call or text, your phone number, and the content of the call or text.

Device information

Like other websites and apps, we collect data about the browsers and devices you use to access Gillow.  The data we collect includes browser or device model and settings, operating system, unique identifiers, and the version of the app you’re using. We also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date, time, and the URL of the site you visited before Gillow.

You can control our collection of certain data, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.

Location Information

If you enable location services on your mobile device, Gillow collects the location of your device.  We use that information to provide you with location-based information and ads, like homes and real estate professionals in your area, and to offer location-based services, if you don’t want to use these features, you can turn off location services on your device.

We also collect location information for similar purposes from your browser if you enable it.  You can disable access through your browser settings.

Cookies, pixel tags, and other tracking technologies

We and our partners use various tools to collect data when you visit our sites and apps, including cookies, pixel tags, and other similar technologies. Cookies are bits of electronic data that can be transferred to your computer or other device to identify your browser.

When you use Gillow, we and our partners may use of cookies and other tools to gather information about how you view and use our services and content, and to connect your activity with other data we store about you. The use of cookies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis, such as your favorite homes. We also allow specific, approved partners to collect data from your browser or device for advertising and measurement purposes using their own cookies or similar tools.

At any time, you can use our cookie preference tools to manage what kinds of cookies and other tracking technologies you’re comfortable with.  You can also disable cookies altogether by adjusting the settings on your browser. However, if you choose to disable some or all cookies, many parts of our services may no longer work.  

In addition, if you give your email address to us, we may use a scrambled, unreadable form (called a “hashed” version) of your email address to deliver tailored ads to you on Gillow or on other websites, including via Facebook’s Custom Audience Feature or other similar tools. Click here to learn about how you can control the ads you see on Facebook.

For information about how you can manage your cookie preferences, check out the section of this policy called “Your privacy tools and choices.”

Social networks

If you use social media logins (like Google and Facebook) to log in to Gillow, we may access your public social media profile information.  You can always limit this sharing using your social media service settings.

Inferences

To improve our services and make them more useful to you, we use data about your activity to understand and infer your preferences.  For example, if you usually search for homes for rent rather than homes to buy, we may assume that you are not looking to buy a home and show you more information helpful for renters.

Commercial Information

We collect information about the products and services you purchase or consider purchasing from us.  This includes products for professionals, such as our advertising products, as well as consumer services.

Audiovisual information

If you visit a home using our live tour features, we may capture your likeness and voice using cameras and audio recording equipment for safety reasons.

Why Gillow uses your information

Completing your transactions

When you use Gillow to complete real estate transactions, like buying or selling your home, applying to rental housing, or signing a lease, we use your personal information to verify your identity and process and complete your transaction.

Providing and improving our services

We use your information to provide our services to you. This includes things like returning home search results and processing your rental application.  We also use your information to improve our existing services and develop new ones.  For example, we track how you use our websites and apps and use that information to troubleshoot issues and adjust things to improve your experience.

Communicating with you and connecting you with others

We use the contact information you provide us, like your phone number and email address, to communicate with you about our services.  This includes things like responding to comments, questions, and requests you send us. It also includes notifying you of transaction or service updates and changes.  We may also inform you about our services, offers, promotions, news, and other updates we think may be of interest to you.

If you ask us to, we also use your information to connect you to real estate professionals, like when you want to contact an agent to discuss a home you find for sale on our platform.

Personalizing your experience

We use the information we collect about you and your activity on our services to personalize the services we offer.  We also use it to show advertising, content, or features that we think you might like.  This includes things like customized search results that match your preferences and prior search criteria and, if you ask us to, connecting you to a real estate professional best suited to help you.

If we know you’re working with a particular real estate agent, we may share information about your saved homes and searches with that agent to let them serve you more effectively.  You control what we share with real estate pros you find on our platform.

Other uses of your information

We also use your data to detect, investigate, and prevent fraudulent transactions and other illegal activities and to protect the rights and property of Gillow, its customers, and others.

Occasionally, there may be a reason we’d like to use your information in a way that isn’t described here.  If that happens, we’ll let you know so you can decide if you’re comfortable with it.

Sharing your information

We understand that sharing information with third parties is a big responsibility.  We’re committed to sharing information only when needed for a legitimate business or legal purpose, and then only with recipients who will protect it.

Information you ask us to share

We share information when you ask us to share it. For example, if you choose to contact a real estate agent, builder, property manager, or other real estate pro through our platform, we will send them your name and contact information. Similarly, if you apply for rental housing through Gillow, your application information will be sent to the landlords, or real estate agent you select.

Service providers and business partners

When Gillow hires a service provider to help operate our business, we may need to give them access to information to provide their service.  We allow them to use the information only to perform the service we’ve asked them to perform.  We vet all service providers carefully, and Gillow always remains responsible for the privacy of your information that is shared with our service providers.

When Gillow partners with other businesses to offer products and services to you, we may share information with those partners only as needed to provide those products and services and only subject to the terms of this privacy policy.

Legal and compliance transfers

When Gillow needs to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement.  We’ll tell you before sharing your information in these situations unless we’re prohibited from doing so.  For more information about how we respond to requests for data.  We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, and protect public safety.

In future, if Gillow is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar business proceeding, we may share your information in connection with such transaction.

Public and de-identified data

We may share information that is collected from public sources or that you choose to share publicly (such as public reviews and home facts) with third parties.  We may also share aggregated and/or de-identified information that cannot reasonably be used to identify you.

Sales of personal information

Gillow allows certain companies to place tracking technologies like cookies and pixels on our websites and apps, which allow those companies to receive information about your activity on Gillow that is associated with your browser or device.  The companies may use that data to serve you more relevant ads on our sites or others.  Under some laws, sharing data for online advertising like this may be considered a “sale” of information.  Except for this kind of sharing, Gillow doesn’t sell any of your information.

You always have full control over whether these technologies work on your devices.  You can disable them entirely using our cookie consent preference tools (see the Gillow Privacy Center for instructions)

Privacy tools and choices

Accessing and deleting your information

We’ve made a variety of privacy tools available on Gillow.  Using the Gillow Privacy Center, you can see what kind of data we’ve collected about you and the types of third parties we share it with.  You can also download a copy of the data and take it with you to a service outside of Gillow if you want. If you’d like to delete your data or close your account, you can do that using the Gillow Privacy Center as well.

We provide these tools for your benefit and we will never discriminate against you for using them. But if you choose to delete your data or close your account, we won’t be able to offer you services that require us to use your data.

Managing cookie preferences

The Gillow Privacy Center has information about how to use tools on our websites and apps to manage what kinds of cookies are allowed to load when you use Gillow.

Gillow’s third-party ad servers, ad network providers, and third-party advertisers provide ad content that appears on Gillow. To measure how effective those ads are and to make them more relevant, ad providers may use their own tracking technologies to collect your information. These are used to record users’ activity, such as the pages visited, and to learn what types of information are of most interest to the users. For more information regarding the choices you have about these technologies (such as opting out), visit the Network Advertising Initiative Digital Advertising Alliance, Omniture, and PrivacyChoice.

Managing communications preferences

Email subscriptions

Gillow may send you email for a variety of reasons.  For example, if you save a search, we’ll send you emails with new homes on the market that match your search.  If you save a home, we’ll keep you posted on status updates like when it has an offer pending.  When you use our transaction services, we’ll send you status updates and other information about your transaction.  If you have an account with Gillow, you can select your preferences through your account settings. Also, you can manage the types of email you receive by following the instructions included in each email we send you. Even if you unsubscribe from some email subscriptions, we may still need to email you with important transactional or other non-advertising information.

Calls and texts

Some of our services allow you to provide your phone number to us.  If you give us your number, we may call or text you, for example, to schedule a live tour inspection. We will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts.

Protecting your information

We understand that no matter how we collect your information, we have a responsibility to protect it.  We take that responsibility seriously.  We build security into our products and features from the ground up to help protect data from unauthorized access, disclosure, alteration, and destruction.

We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us.  Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information.  If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.

Gillow is based in Nigeria and the information we collect is governed primarily by Nigerian law.  Where we are subject to the privacy laws of other countries, we comply with those requirements.  If you access or use our services or provide information to us, your information will be processed and stored in Nigeria, where you may not have the same rights and protections as you do under your local law.

Applicability of this policy

This policy applies to every service of ours that links to it.Our apps and services may link to other companies’ websites. Some features may also involve the sharing of your information with third-party websites. These third-party websites may collect information about users on those websites.  Gillow doesn’t control those sites, and this privacy policy does not apply to these external websites and third parties.

Legal Disclosures

In this section, we’ve provided some legally required disclosures under state privacy laws.  There shouldn’t be anything surprising in this section, and we’ve tried to explain our privacy practices in plain English throughout the rest of the policy.

Under the Nigeria Consumer Privacy Act, Nigeria have certain rights regarding their data, including:

Nigerians also have the right to not be discriminated against if they choose to exercise their privacy rights.

Categories of Personal Information under the Nigeria Consumer Privacy Act

Category and sources of Information

How we use it

Types of individuals affected

How we share it

Identifiers We collect this information from our users, customers, and business partners.  We also generate identifiers internally.

To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings

People who use our sites or mobile applications; create a user account; receive a Gillow Offer; send us an inquiry about buying a home, product, or service from us; ask to be connected to a real estate pro; purchase advertising from us;obtain a service from us; and real estate pros who we connect with users

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Personal information under We collect this information from our users, customers, and business partners

To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings

People who create a user account; receive a Gillow Offer; send us an inquiry about buying a home, product, or service from us; ask to be connected to a real estate pro; purchase advertising from us; obtain a service from us; and real estate pros who we connect with users

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Protected classifications We collect this information from our users and business partners

To understand how our users interact with our sites, and to conduct research into housing and real estate trends and markets

People who buy or sell a home from/to us; use our rental application submission service; enter into a business partnership with us;

We don’t share

Commercial information We collect this information from our customers, and generate it internally during transactions with our customers

To transact with you if you use our services or products, and to enable transactions you’ve requested

People who sell us a home; buy a home, product or service from us; purchase advertising from us

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Biometric information

We don’t collect this data

None

None

Electronic network activity information We collect this information from our users and customers

To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings

People who use our sites or mobile applications

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Geolocation data We collect this information from our users and customers

To enable use of our sites, services, and products, to understand how our users interact with our sites, and to improve our offerings

People who use our sites or mobile applications and allow us to collect their location data

We share this data with our service providers

Audio, electronic, visual, thermal, olfactory, or similar information We collect this information from our users and customers

To identify you, to enable use of our sites, services, and products, and for safety purposes

People who call us; visit or tour a home listed on Gillow using the live tour feature

We share this data with our service providers

Professional or employment-related information We collect this information from our customers and business partners

To provide services or products you’ve requested

People who use our rental application services; contact us in a business-to-business context; buy a home from us

 We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Education information We collect this information from our customers

To provide services or products you’ve requested

People who use our rental application services; buy a home from us

We share this data with our service providers and with business partners, including those to whom you instruct us to send this information

Inferences We generate these internally

To understand how our users interact with our sites, to develop and offer more relevant and useful services and products, and to improve the products and services we offer

People who use our sites or mobile applications, including users who: ask to be connected with real estate pros

We don’t share

 

Contacting Gillow

If you have any questions about this privacy policy, or the privacy practices of Gillow, please check out the Privacy Support Center  for FAQs and other information.

You can also email us at [email protected]

Changes to this policy

We are always reviewing our privacy practices to make sure they comply with this policy.  Sometimes, we’ll need to update the policy to reflect changes in our products, technology, and uses of data. We won’t change the policy in a way that reduces your rights or significantly changes the way we use or share data without telling you ahead of time and giving you a chance to stop using our services if you want.

 

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